Careers | Contact Us | Site Map   
Your network is your company’s lifeline. That’s why at NetCom, we’re always standing by, 24 hours a day, 7 days a week to quickly resolve any IT issues you may encounter. Our technicians are acknowledged experts, who are continually trained and certified in the industry. No matter how complex the issue, we find a way to keep your systems up and running.
Service Call Options
  • In-house/On-site Support: In addition to on-site support, NetCom provides remote technical assistance and online support to resolve the majority of your IT issues quickly and at minimal cost to you.
  • Extended Telephone Support: Our technical staff is always standing by so you can reach an on-call technician after hours, on weekends and during holidays, 24 hours a day, 7 days a week.
Flexible Maintenance Plans
  • Custom Maintenance Agreements: NetCom offers custom maintenance plans designed to provide you the kind of proactive support that eliminates service interruptions before they happen.
  • Incident-Based Support: Unlike other providers, NetCom does not require a signed contract to provide your company with the service and support you need.
  • Block Time: This cost effective plan entitles you to priority scheduling and covers everything from custom maintenance agreements to incident-based support.

Office 365 Administration, Management and Reporting
  • Actively Managing your Acccount
  • Proactive Monitoring
  • Identify Problems Early
  • Track Cloud Adoption & Usage

NetWise Maintenance Programs
NetWise Standard
NetWise Standard gives you peace of mind, as your network monitored continuously 24/7. This low cost, proactive approach prevents small issues from becomŽing large and expensive problems. Perfect for businesses that want to blend monitoring and alerting with the ability to self serve or call for assistance as needed.

Features

Benefits

  • Complete monitoring of any network device with an IP address:
  • Includes servers, workstations, switches, routers, hubs, firewall, backup units
  • Server event logs, performance logs, updates
  • Windows Services, automatic restarts Network Security alerts, reporting Backup Monitoring, Alerting
  • Firewall Monitoring, Logs, Alerts “Device down” alerting
  • Asset Inventory monitoring, tracking, and reporting

  • Real-time monitoring and alerting keeps your systems running smoothly with less downtime
  • We keep you informed and let you choose when to self-serve or when to call for support
  • Keeps you alerted to needed “Best Practices” preventative maintenance that lowers overall network support costs
NetWise Advanced
NetWise Advanced combines the monitoring and alerting features in NetWise Standard with regular maintenance performed by our highly trained and certified tech support staff. Ideal for businesses that want a "set it and forget it" maintenance program that minimizes unexpected service and hardware repair costs.

Features

Benefits

  • All of the features in Standard plus:
  • Network optimization
  • Apply Server patches/updates
  • Apply anti-virus updates
  • Update network drivers
  • Defrag hard drives
  • Workstation patches/updates
  • Backup problem resolution
  • Event log archiving
  • Firewall updates
  • Regularly scheduled onsite checkups Unlimited remote/phone support for network infrastructure

  • Real-time monitoring plus regular preventative maintenance provides a trouble free network
  • No delays in keeping network infrastructure up-to-date prevents performance problems
  • Proactive maintenance for the whole network
“Search no more---I began using NetCom Systems, Inc. in July. They are terrific---the best I have encountered in 20 years. I will forward you a recent flyer on an upcoming SBS 2003 seminar that they are hosting. If you have questions, feel free to give me a call!"

Marsha E. Eggert
Director Administrative Operations
Calloway & Calloway, PC